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ITIL's best practices in IT Service Management enhance the cost-effectiveness of IT organizations, improve reliability and alignment with the needs of each business.

 
 
   

COURSE 7525 | 3-DAY SESSION
Unified Communications with Office Communication Server

Plan, install, and deploy a Unified Communications strategy with Office Communications Server 2007

Course Outline

I. Introduction to Unified Communications

  • Legacy Technologies
  • Combining Separate Communication Services
  • Components of a Telephony Solution

II. Telephony Using Office Communications Server 2007

  • The Integration of OCS Telephony
  • Architecture for OCS Telephony Deployment
  • Designing a Network for OCS 2007
  • Implementing a Secure Telephony Solution
  • Client Installation Considerations
  • Managing and Monitoring an Enterprise
    Telephony Solution

III. OCS 2007 in a PBX Telephony Environment

  • Configuring Deployment Topologies
  • Enterprise Telephony Clients Deployment and Configuration

IV. OCS 2007 Enterprise Telephony Solutions

  • Deploy a Media Gateway with Analog Phone Sets
  • Enterprise Telephony Solution
  • Routing in an Enterprise Telephony Solution
  • Connecting to a Remote Office

V. Monitoring and Maintaining OCS 2007

  • Backing Up and Restoring OCS 2007
  • Configuring the Archiving and CDR Service
  • Protocol Monitoring
  • Monitoring Call Flow

VI. Instant Messaging (IM) Solutions Using OCS 2007

  • Understanding Session Initiation Protocol (SIP)
  • Implementing IM Using OCS 2007
  • Remote User Access
  • Routing and Filtering Messages
  • DNS Configuration Process for OCS 2007
  • Designing a Secure IM Solution
  • Federation

VII. Using Instant Messaging and Presence Information

  • Office Communicator Client Applications
  • Configuring Presence Information and Levels
  • Presence Levels

VIII. On-Premise Conferencing

  • On-Premise Conferencing Solutions versus Hosted Conferencing Solutions
  • Web Conferencing Audio/Video Conferencing
  • Server and Network Requirements
  • Security Requirements
  • Application Servers Used in an On-Premise Conferencing Solution
  • Group Policy Settings
  • Securing On-Premise Conferencing Connections
  • Implementing Certificate Authorities
  • Firewall Policies

IX. Implementing On-Premise Conferencing

  • Routing Conference Data
  • Conferencing Server Functions
  • Remote Connectivity
  • Requirements for High Availability
  • Configuring Edge Servers to Support Federation
  • Configuring the HTTP Reverse Proxy Server
  • Configuring DNS to Support Federation
  • Implementing Certificates to Support Federation

X. Deploying and Configuring Clients for On-Premise Conferencing

  • Overview of On-Premise Conferencing Clients
  • Office Communicator 2007 and Office Live Meeting 2007
  • Configuring User-Related Settings for an On-Premise Conference
  • Enabling and Configuring Users
  • Conference Entry Control Methods

XI. Working with On-Premise Web and Audio/Video Conferencing

  • Web Conferencing using Audio and Video Equipment
  • On-Premise Audio/Video Conferencing
  • Components Required to Support an Audio/Video Conference
  • Audio and Video Hardware Components
  • Using Group Policies to Configure an On-Premise Conference
  • Configuring User and Meeting-Related Conference Settings