Learn how to:
- Create a comprehensive windows troubleshooting plan
- Document fixes properly for faster response the next time
- Utilize built in and third party diagnostic tools
- Generate a trouble free Windows Installation
- Understand the syntax in boot.ini files
- Utilize Debug Mode to modify the registry or load or remove drivers
- Decide whether or not to install service packs and hotfixes
- Manage the distribution of updates that are released through Microsoft Update to computers in the network
- Use Microsoft Baseline Security Analyzer to detect common security misconfigurations and missing security updateson your systems
- Analyze the cryptic stop error message in the Blue Screen of Death
- Use memory dump files to debug the system
Windows operating systems are ubiquitous in the business world today, and users of all skill levels have the access and the ability to either cause or fail to prevent problems with their systems. Complete novices sit in front of their systems with seemingly basic computer issues, only to create much bigger problems by ignoring or trying to fix the problem themselves. It is common for even skilled users find themselves with a nonfunctional system because they felt they knew enough to troubleshoot their own issues rather than place a call to the helpdesk.
Helpdesk support is one of the most difficult and pressure filled roles in IT. End users demand quick fixes to often-complex problems and can be difficult to satisfy. It is up to the helpdesk support team to keep end user systems up and running with minimal downtime while at the same time dealing with problems often created by the users themselves.
This Hands-On class will give you the skills needed to quickly handle all types of Windows client problems and create an efficient and smoothly running client support infrastructure. You will learn to quickly diagnose and solve even complex problems with Windows XP, Windows Vista, and Windows 2000 Professional systems.
This comprehensive class is lab-intensive. Hands-on lab sessions will be conducted during every section of the course to ensure that you understand and can begin using your new skills as soon as you return to work.
Specifically you will participate in the following Hands-On Labs:
Lab 1
- Troubleshooting image problems
- Exploring the MSCONFIG utility
- Using the Advanced System Information Utility
- Using AutoRuns
Lab 2
- Using the HCL
- Using NTDETECT.COM
- Using SYSPREP
- Installing and configuring RIS
Lab 3
- Changing the default OS
- Troubleshooting the Windows boot process
- Troubleshooting using Recovery Console
Lab 4
- Setting up a slipstream installation
- Using SPCHECK.EXE
- Using HFNETCHK
- Using Microsoft Baseline Security Analyzer
- Installing and configuring Windows Server Update Service
Lab 5
- Configuring Startup and Recovery Options
- Working with Memory DMP files
- Using Remote Recover to access a dead computer
- Researching failed services and drivers
Lab 6
- Using System File Checker/Windows File Protection
- Monitoring Windows with System Monitor
- Using Remote Desktop and Remote Assistance
Lab 7
- Creating an Automated System Recovery
- Restoring the System State
- Setting and using System Restore Points
- Using Device Driver Rollback
14 Immediate Benefits of Taking This Class:
- Be able to look at a “Blue Screen of Death” and know what the problem is and how to fix it.
- Pinpoint common failure causes and prevent them whenever possible
- Learn to troubleshoot in a mixed Windows environment of Windows 2000, Windows XP, and Windows Vista
- Understand the details of all of Microsoft’s built in tools to diagnose system problems
- Decipher syntax in the boot.ini file
- Access dead computers remotely with Remote Recover
- Understand when Service Packs and hot fixes should not be installed
- Create plans for trouble-free remote and unattended installations
- Determine the patch status of machines on the network to create/bring them up to standard
- Examine memory dump files to determine why a system stopped unexpectedly
- Deal with and prevent unwanted spyware
- Utilize the new troubleshooting tools in Windows Vista and Windows Server 2008
- Recover from system failures and get the system and user up and running quickly
- Go back to the office with a detailed troubleshooting plan to minimize future helpdesk issues
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