ITIL® Service Catalog training offered by ASPE-IT - Overview

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ITIL V3 Foundation Exam
Preparation Boot Camp

ITIL's best practices in IT Service Management enhance the cost-effectiveness of IT organizations, improve reliability and alignment with the needs of each business.

COURSE GK3200 \| 3-DAY PUBLIC SESSION \| 21 PDUs ITIL® Service Catalog Learn the best practices for defining an ITIL Service Catalog. Course Overview Course Outline Who Should Attend Cities & Dates

In this course, you will learn the best practices in preparing for and implementing a Service Catalog and a Service Catalog management process according to ITIL best practices. You will cover the overall concepts, policies, requirements, and planning required for a successful Service Catalog implementation. You'll gain an understanding of why a business case is needed and what it should contain, and you will identify the first steps to take for Service Catalog creation. This ITIL Service Catalog training course uses an engaging scenario-based approach to learning the core disciplines of the ITIL best practices relating specifically to Service Catalogs and Service Catalog management, and it positions you to successfully complete the associated exam, which is offered on the last day of the course at 4:00 pm. The ITIL Service Catalog certification is part of the official ITIL certification scheme. Earning it grants 1.5 credits toward ITIL Expert certification. Use this ITIL Service Catalog training course in combination with other ITIL Intermediate courses to obtain higher-level ITIL qualifications. Please note: The ITIL v3 Foundation certification is required to take the exam at the end of class. Proof of certification must be provided to Global Knowledge 20 days prior to the start of class. Please e-mail certification information to ITIL.Courses@globalknowledge.com, or fax it to (919) 468-4104. Certification: ITIL Service Catalog ITIL Expert in IT Service Management What You'll Learn Definitions of and differences between the concepts and principles of the Service Catalog Service offerings to be published in a Service Catalog Usage, benefits and relationships of the different views of the Service Catalog Technology used to create, manage, and maintain the Service Catalog and to help users access the catalog A project plan approach for the creation of a Service Catalog Major challenges, critical success factors, and risks associated with the Service Catalog Key components in the creation of a business case as it relates to a Service Catalog Major relationships and touch points with key processes