After earning your ITIL Foundation certification, you can specialize your expertise at the Intermediate ITIL Level. You can even work your way through the Intermediate Level to achieve ITIL Expert certification. The ITIL Intermediate Level offers two education paths: Service Lifecycle, which is management focused; and, Service Capability, which is process focused. You may take as few or as many ITIL Intermediate courses and earn qualification as you wish, building a portfolio of certifications tailored to your requirements and interests. For more information, call us and speak with a courseware representative: 877-800-5221.
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ITIL Service Capability
The ITIL Service Capability stream consists of four certifications, or qualifications, that focus on specific phases of the ITIL Service Lifecycle, with emphasis on process activities and their execution and use. The Service Capability courses deliver specialized knowledge on functions, roles and responsibilities, cluster grouping activities and implementation.
If your job role focuses on one area of ITIL or you need detailed process-level knowledge, the Service Capability qualifications are for you. They are also appropriate if you want to achieve ITIL v3 Expert status to exhibit a balanced and well-rounded understanding of ITIL best practices. In each of our Service Capability courses, you will be immersed in the practical aspects of the ITIL Service Lifecycle and the processes associated with each aspect of Service Capability.
ITIL Service Lifecycle
The five ITIL Service Lifecycle phases lay the foundation for the ITIL Service Lifecycle certification series, which consists of five modules.
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
The ITIL Service Lifecycle courses are ideal for those in management or leadership roles who need to understand the management and coordination of the ITIL practice areas. In our Service Lifecycle certification training courses, you will be immersed in the overall concepts, processes, policies and methods associated with the phases of the Service Lifecycle.
Exam Guarantee
Pass your ITIL Service Capability and/or ITIL Service Lifecycle certification exams – we guarantee it. Our money-back guarantee on ITIL Service Capability and ITIL Service Lifecycle exams allows you to retake your class and exam up to two times, at no additional charge. If you don't pass your exam by your third try, we'll refund you for the course. We are that confident you'll pass.
ITIL Training 